At springonlines.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund process as outlined below.
1. Return Period
You have 30 days from the date of delivery to initiate a return. Please ensure that items are returned in their original condition and packaging.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging, including any tags or labels.
- Proof of purchase (receipt or order confirmation) must be included with the return.
3. Non-Returnable Items
Certain items are non-returnable, including:
- Personalized or customized items
- Clearance or final sale items
- Gift cards
4. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] with your order number and the reason for the return.
- We will provide you with a return authorization and instructions on how to return your item.
5. Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount], as we cannot guarantee that we will receive your returned item.
6. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [insert number] business days and automatically applied to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
7. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will assist you in resolving the issue promptly.
9. Changes to This Policy
We reserve the right to modify this Returns & Refunds Policy at any time. Any changes will be posted on this page with an updated effective date.
Thank you for shopping at springonlines.com! We appreciate your business and are here to help with any questions or concerns.